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Shipping
WE CURRENTLY ACCEPT CANADIAN ORDERS ONLY.

All orders are sent via Canada Post Regular Letter Rate which is a flat rate based on the weight and shipping address, as well as packaging and handling fees. You may request XpressPost shipping by checking first with us the rate for this. Shipments are sent out after two business days of receiving payment. Please note that there is no shipping on Saturdays and Sundays or Statutory days in Canada.

Shipping to most locations in Canada
1 x 250gm package: Flat shipping rate of $6.95
1 x 125gm package: Flat shipping rate of $3.75
(includes packaging/handling charges)

Over 250gm total weight orders: Please check the shipping rate with us before paying for the order. Packages totalling more than 250gm in weight will have higher shipping rates determined by postal code and weight.

Client Pick-up: WE DO NOT HAVE A STOREFRONT. Pick up is offered at mutually convenient locations by Appointment - Cash Only Accepted! DO NOT PAY BY PAYPAL OR PRODUCT WILL BE SHIPPED AFTER A SHIPPING FEE IS ALSO REMITTED.
TriCity/Burnaby/Vancouver Pick Up Please note: pick up service for 125gm packages only for 3 or more items, and for 250gm packages only for 2 or more items.
For a pick-up arrangement we meet with you to deliver at some local locations. at our convenience
**Any remote location shipping outside of the normal Canada Post Parcel rates should be checked with us prior to purchasing our products, as the rates sometimes are slightly higher.

We are not responsible for customers selecting incorrect shipping rates, which may result in delayed shipping of the product. Please see "Payment Choices" below on how to order and submit payment for such orders.


Payment Choices
1. PayPal (which handles MasterCard, Visa, American Express, Chequing, Savings and Debit Accounts) - you will be sent directly to the Paypal site when submitting a purchase order of up to 285 gm.
PayPal is easy to sign up with for payment purposes.

2. Purchase Order Requesting Shipping Rate - this option is for over 285 gm package orders and the shipping rate is as yet to be determined by us. You will receive an interim receipt providing an Order Number and purchase total that does not include a shipping rate. Your shipping address must be clearly stated and you will be advised by email the shipping/handling rate, as well as the total $amount to be submitted for your order placed. Payment for this order is to be made to the email henna@hennavancouver.com and is accepted only via Paypal.

3. Customer pickup by cash only. For a pick-up we will advise you by email when we arrange a pickup date for you either outside Port Moody library or Coquitlam Center, some days outside North Burnaby library, and occasionally in downtown at Library Square.

Return Policy, Order Cancellation & Changes
Please note that by purchasing any products from HennaVancouver, you are also agreeing with all of the terms stated in our shipping and return policy.

We do not accept pre-paid order cancellations or changes once an order has been processed*. Please DO NOT order and pay for "Out of Stock" items as your shipment will be delayed until it is available and no refunds will be processed. We are not responsible for any damage caused by shipping. You may request insurance be placed on your products for an additional fee. However, for customer satisfaction, if you receive any product that is damaged please contact us within 5 days of receipt of the product to resolve the issue. You must return, at your own expense, the damaged product before an exchange can be made. The weight, quantity, packaging and product should be identified by HennaVancouver as one that was shipped to you, and if possible, in order to return any products they must be unused, and unopened. If we have found your products to be damaged in any way, we will replace your products free of charge. If you have a question about your order, please contact us at 604-415-0145 or by email at henna@hennavancouver.com.

Limitation of Liability HennaVancouver shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if HennaVancouver has been advised of the possibility of such damages.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a HennaVancouver or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.